1. Data controller

Website: https://floors.in.ua/

Data controller: ISE Group, LLC

Address: Apollo Business Centre, 7-D Zdolbunivska Street, Building D, Kyiv, 02081, Ukraine

Email: info@floors.in.ua

Phone: +38 (096) 744-60-61

2. Information we may collect

• first and last name;
• telephone number and email address;
• delivery address and information required to fulfil an order;
• information about orders, payments, delivery, returns and support requests;
• account details if a customer creates an account;
• IP address, device and browser type, language, referral source and website usage information;
• cookies and similar technical identifiers.

We do not store full bank card details where payment is processed by a separate bank or payment service provider.

3. How information is collected

Information is provided directly by users when placing an order, creating an account, completing a form, calling us, sending a message or otherwise interacting with Floors.in.ua. Technical information may be collected automatically when the website is used.

4. Purposes of processing

Personal information may be processed to:

• receive, confirm, process, fulfil and deliver orders;
• communicate with customers about orders and enquiries;
• provide consultations, warranty and after-sales service;
• handle returns, complaints and claims;
• comply with accounting and tax obligations;
• prevent fraud and protect the website;
• analyse and improve the website;
• send informational or marketing communications where we have an appropriate legal basis or the user’s consent.

5. Legal bases

We process information where necessary to enter into or perform a contract, comply with legal obligations, pursue legitimate business interests or act on the user’s consent where consent is required.

6. Disclosure to third parties

Where necessary, limited information may be shared with:

• delivery services and logistics partners;
• banks and payment service providers;
• hosting, software, analytics and technical support providers;
• accountants, advisers and contractors involved in order fulfilment;
• public authorities where disclosure is required by law.

We do not sell users’ personal information.

7. Cookies

The website may use essential, functional and analytical cookies to operate the shopping cart, retain language and currency preferences, maintain sessions, protect the website and analyse traffic.

Users may restrict or delete cookies in their browser settings. Disabling essential cookies may affect the shopping cart, sign-in and checkout functions.

8. Retention

Information is retained only for as long as necessary to fulfil the purposes described above, process orders, meet warranty, accounting and tax obligations, resolve disputes and comply with applicable law.

9. Security

We use organisational and technical safeguards including HTTPS encryption, access restrictions, account controls and software updates. However, no method of electronic transmission or storage can guarantee absolute security.

10. User rights

Subject to applicable law, users may:

• ask whether their personal information is being processed;
• request information about its content, sources and purposes;
• request correction of inaccurate or outdated information;
• request restriction or deletion where there is no lawful basis for continued processing;
• withdraw previously provided consent;
• unsubscribe from marketing communications;
• submit a complaint to the Ukrainian Parliament Commissioner for Human Rights or a competent court.

11. External websites

Our website may contain links to third-party resources. We do not control their privacy practices and recommend reviewing the policy of each relevant service.

12. Changes to this Policy

We may update this Policy due to changes in law, website functionality or data processing practices. The current version will be published on this page with its revision date.

13. Contact

To ask a privacy question or exercise your rights, contact us at info@floors.in.ua or +38 (096) 744-60-61.